Free Shipping And Additional 5% Off On All Prepaid Orders

1. How can I place my order ?
You can place an order in the following manner: On the Home Page, you can explore the Categories. Select your favorite category and start adding the products to the cart with a single click. After adding products, Click on “My Cart” and proceed to Checkout. You can Checkout by Creating an Account/Login and clicking on Checkout Under the order summary tab, select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order. You will receive the Confirmation Email once the order is successfully placed.
2. Can I place an order without creating an account ?
Once you add your items to the cart and checkout, an account is automatically created with us. Once you place an order, you can log in with the registered phone number to view your order details.
3. Will I get confirmation on placing the order ?
Once you place an order with us, the invoice of the order is available to download immediately which also serves as the confirmation of your order. Also, you will receive an SMS with the order confirmation on your registered phone number.
4. Can I place bulk orders ?
Yes, absolutely. Please mail us your requirement and design specification, if any to contact.theunusuals@gmail.com.
5. How do I create an account ?
To create an account, go to our website theunusuals.in. Then, on the right-hand top corner, click the user icon and click “register”. Fill in your basic details and submit them to register.
6. What to do if my payment fails ?
In case of a payment failure, note the following: In the case of pre-paid orders, payment can be done through Credit/Debit/Net Banking/UPI modes using our secure payment gateway. The debited amount will take around 7-10 business days to be credited back to your original mode of payment In the case of COD orders, the account, as well as the order details, has to be mailed to us at contact.theunusuals@gmail.com with the account number of the beneficiary branch, Name of bank/branch, and IFSC code.
7. How to track the placed order ?
The tracking details along with the AWB number will be shared with you once your order is dispatched by our logistics partner.
8. How long does it take to get the order delivered ?
The tentative delivery period is 6-7 working days. However, the actual delivery time may vary due to unexpected circumstances.
9. Is there any extra shipping charge ?
There is no extra shipping charge on prepaid orders. However, for COD orders, there is a nominal charge of Rs 49/- charged along with your order amount.
10. What is the return policy of Unusuals ?
To issue a return, you have to note the following information: Return request can be raised within 3 days of delivery of the order To raise a return request, mail to us with the order ID, date of order, the reason for returning, address, and mode of payment on contact.theunusuals@gmail.com Once we receive a return request, our courier partner will pick up the order from your shared address The products have to be in good condition with the tags attached. The return request will be accepted only after a quality check is done from our end.
11. Can we return all merchandise bought ?
We have a return policy on most of the merchandise, but certain products that are specified as “Non-returnable” won’t be accepted for return. Also to be eligible for a return, the product/s has to be in good condition along with the tags attached.
12. How do I create a return request ?
To create a return request, go to the “Orders” tab in your account dashboard and create a return request.
13. How can I create an exchange request ?
To raise an exchange request, the customer has to send us an email with the details of the product, date of delivery of the product and reason for exchange. Also, exchange requests will be accepted only in case of size issue with the product.
14. I applied for a refund and haven’t received it. What to do ?
Refund in In case of payment done through online mode, it will take at least 5-7 business days to process the request and the amount will be credited back to the original mode of payment on submitting the NEFT details of the customer, i.e. customer name, account number of beneficiary branch, name of bank/branch and IFSC code.